Prepared by the HRMC staff
On April 8, 2026, our non-teaching staff took a big step forward in their professional journeys. The day was dedicated to a hands-on coaching session designed to help them ace their upcoming NC II Customer Service and NC III Events Management assessments.
The goal was simple: give everyone the tools, practice, and confidence they need to walk into their exams and pass with flying colors.
The Art of Great Service (NC II) with Ms. Jeniffer Sese
The morning session delved into the “human” element of the industry: Customer Service. Led by TESDA Assessor and School of IHTM faculty member, Ms. Jeniffer Sese, the group explored how true service goes beyond mere politeness—it is about navigating complex situations with expertise. Key focus areas included:
- Active Listening & Empathy: Understanding the core needs of a guest, even during moments of frustration.
- Professionalism: Maintaining composure and clarity under high-pressure scenarios.
- Assessment Insights: Learning exactly what assessors look for to ensure a seamless performance on exam day.
Afternoon: Mastering the Big Picture (NC III) with Ms. Mary Joy Limpin
The energy shifted in the afternoon toward Events Management (NC III). This session was led by HRMC Director Ms. Mary Joy Limpin, who brought her extensive background in events, sales, and marketing to the classroom.
- Planning Like a Pro: Budgeting, organizing logistics, and brainstorming event themes.
- Problem Solving: Working in teams to handle “what-if” scenarios and unexpected risks.
- Leadership: Practicing the teamwork skills needed to pull off a successful event from start to finish.
More Than Just a Certificate
This coaching wasn’t just about passing a test—it was about growth.
By earning these national certificates, our staff aren’t just getting a piece of paper. They are gaining a credential that is recognized across the country. Plus, passing these assessments counts toward promotion points, helping them move up the career ladder and get the recognition they deserve for their hard work.
Most importantly, this journey is about personal growth. Investing in these skills builds a sense of self-pride and personal achievement. It’s a chance for our team members to prove to themselves what they are capable of, boosting their confidence not just at work, but in their everyday lives.
“When we feel prepared, we feel confident. This session was all about making sure our team knows they have what it takes to succeed—both for their careers and for their own personal satisfaction.”
Everyone walked away with a clearer plan and the motivation to keep practicing. We’re rooting for all our participants as they head toward their official assessments!
